Profile and personal information
The Profile section on 11bola heylink stores your basic account details: username, email, phone number, date of birth, and address. When you first create an account, you provide a subset of this information. Over time, you may need to update or add details—especially if you change your phone number, move to a new city, or need to correct a typo.
To edit your profile, navigate to Account Settings and select Profile. Each field is editable; click the pencil icon or double-click the field to make changes. After editing, click Save. Our system validates the new information (for example, checking that your email is in a valid format) and confirms the update. If you change your email, we send a verification link to the new address—click it to confirm ownership.
Your username cannot be changed after account creation. This is intentional: it prevents confusion in our records and protects your account history. If you need a different username, contact our support team on 11bola heylink; they can advise on account recovery or migration options.
KYC verification and identity documents
Know Your Customer (KYC) verification is a standard requirement on 11bola heylink. Before your first withdrawal, we ask you to verify your identity by uploading a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months).
To start verification, go to Account Settings and select KYC or Verification. Follow the prompts to upload your documents. Our system accepts JPG, PNG, and PDF formats. File size must not exceed 5 MB per document. Take clear photos or scans—blurry or partially obscured documents may be rejected and require resubmission.
Once you submit documents, our compliance team reviews them. This typically takes one business day, though during peak periods (around Liga 1 season or Idul Fitri) it may take longer. You'll receive an email notification when verification is complete. If documents are rejected, the email explains why (for example, "ID expired" or "address not clearly visible") and invites you to resubmit.
- Accepted ID types
- Passport, national ID card, driver's license, or other government-issued photo ID.
- Proof of address
- Utility bill, bank statement, or rental agreement dated within three months.
- Review window
- Typically one business day; longer during peak periods.
- Resubmission
- If rejected, you can resubmit corrected documents immediately.
Payment methods and withdrawal settings
The Payment Methods section on 11bola heylink lists all deposit and withdrawal options you've linked to your account. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). When you make your first deposit, you choose a payment method and our system saves it for future use.
To add a new payment method, go to Account Settings, select Payment Methods, and click Add Method. Follow the prompts to link your chosen payment provider. For e-wallets (mobile banking, local payment, online payment, e-wallet), you may be redirected to the provider's app to authorize the connection. For bank transfers, you provide your account number and bank name; we verify this information before enabling withdrawals to that account.
You can remove a payment method at any time by clicking the delete icon next to it. However, you must have at least one active payment method on file to withdraw funds. If you remove your only method, add a new one before attempting a withdrawal.
Security and password management
Your account security is paramount on 11bola heylink. The Security section lets you change your password, enable two-factor authentication (2FA), and review your login history. We recommend changing your password every few months and enabling 2FA for added protection.
To change your password, go to Account Settings, select Security, and click Change Password. Enter your current password, then your new password twice (to confirm). Your new password must be at least 8 characters and include a mix of uppercase, lowercase, numbers, and symbols. After you save, you'll be logged out; log back in with your new credentials.
Two-factor authentication (2FA) adds a second verification step when you log in. After entering your username and password, you'll be prompted to enter a code from your authenticator app (Google Authenticator, Microsoft Authenticator, or similar). To enable 2FA, go to Security, select Enable 2FA, and follow the setup wizard. We'll provide a QR code to scan with your authenticator app. Save the backup codes in a safe place—if you lose access to your authenticator app, these codes let you regain access to your account.
Login history shows all recent logins to your account, including device type, location (city-level), and timestamp. Review this regularly to spot unauthorized access. If you see a login you don't recognize, change your password immediately and contact our support team on 11bola heylink.
Preferences and notifications
The Preferences section on 11bola heylink controls how you experience our platform. You can set your preferred language (English or Indonesian), timezone, and notification settings. Language preference applies to the entire interface—menus, buttons, help text, and game descriptions. Timezone ensures that scheduled events (like live-dealer table opening times or Liga 1 match start times) display correctly for your location.
Notification settings let you choose which alerts you receive and how. We can notify you via email, SMS, or in-app messages. Common notifications include: new deposit confirmation, withdrawal request status, account verification updates, and promotional offers. You can toggle each notification type on or off. If you're in Medan or another city and prefer not to receive SMS, simply disable SMS notifications and keep email enabled.
Game preferences include your default bet size, autoplay settings, and favorite games. If you frequently play live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), you can set a default table limit so the platform remembers your preference. These settings are optional and can be overridden during play.
Account Settings Strengths
- Centralized control over all account details
- Two-factor authentication for enhanced security
- Login history and activity monitoring
Common Challenges
- KYC verification requires clear document photos
- Password changes require re-login on all devices
Account recovery and support
If you forget your password, click the Forgot Password link on the login page. Enter your email address, and we'll send a password reset link. Click the link in the email, set a new password, and log in. The reset link expires after 24 hours for security; if it expires, request a new one.
If you can't access your email or suspect unauthorized access to your account, contact our support team on 11bola heylink immediately. We offer live chat, email, and in-app help. Provide as much detail as possible: your username, the last time you successfully logged in, and any suspicious activity you've noticed. Our team will verify your identity and help you regain access.
Account recovery typically takes one business day. During peak periods (around Piala AFF or Idul Adha), it may take longer. We prioritize security over speed, so we may ask additional verification questions to confirm you're the account owner.